H) and then lock the lever of the lock pole (Fig. I also own the hand-held leaf blower and chainsaw from their Power+ line, and have been quite happy with them. To reduce the risk of injury, user must read and understand the operators. I used the last of the installed string and used the auto string install button to put in a new string. That went OK but when bumping to get more string it added way too much and got tangled. We pursue Google DMCA takedowns aggressively and it will hurt your domain ranking ! I would suggest you contact Ego customer support directly to ask about parts availability. K shown. Check for misalignment or binding of moving parts, breakage of parts and any other condition that may affect the power tools operation. I also posted an update every Monday on the ego customer forums, which may have also helped things behind the scenes. Always wear eye protection. I subsequently received a call from HD saying that they were not equipped to fix the issue and my mower would need to be sent out of state where I would now have to wait 9 weeks to get my mower back. Fold and wind it onto the spool as Fig. I didnt like having that giant package sitting around on the porch. I dont even want to try and troubleshoot then have the same issue down the road. Save all warnings and instructions for future reference. The good news is that its now $100 less than I paid. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If you are covered by warranty (original purchaser, registered with company already or still have original receipts, within 5 years of purchase) you should call Ego for a warranty repair. When I called back in to EGO, I was told that 4-6 weeks is an accurate estimation and expectation of service timeline. S). Nothing was obviously cut or broken but the two multi wire conductors had some very dramatic dents in them due to the tight space and lack of any slack. Thank you for a very concise and thorough description of your experiences. These can break off and become dangerous projectiles.There are two methods to replace the cutting line: Wind the spool with new linePress the two release tabs on the spool base and pull the spool retainer out (Fig. Avoid Dangerous Environments Dont use appliances on damp or wet slope. Or if it is safe to run this motor at supersonic speed? Before each use, check for damage/worn parts. Clean the unit using a damp cloth with a mild detergent. Ive had my EGO Self-propelled mower for a year now and the self-propelled function is stuck on the fastest speed. Excessive line length will cause the motor to overheat and may result in serious personal injury. Trouble Shooting doesnt address this situation as well. This will ensure that the safety of the power tool is maintained. FWIW After mine was repaired, the SP motor has been working just fine for almost a year now. operator manualslib Required fields are marked *. remove the battery pack). It is lighter than my last gas self-propelled mower, but not light enough for an old guy like me. And, you get the advantage of having twice as many batteries and chargers. When identifying the problem and diagnosing the cause, it is essential to check the cap, spool, lever, trimmer head, and springs. This is nuts. MOUNTING AND ADJUSTING THE FRONT-ASSIST HANDLEPush the front-assist handle onto the shaft (Fig. Shorting the battery terminals together may cause burns or a fire. For best results, your battery should be charged in a location where the temperature is greater than 5 C and less than 40 C. Do not store it outside or in vehicles. Take out approximately 5m of 2.0mm diameter cutting line. A moment of inattention while operating power tools may result in serious personal injury. Finally, on Thursday night (Oct 11th), Home Depot calls me to tell me the mower is ready for pickup. P & Q shown. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I took the battery out and put it on the charger. Wish me luck. Following is a general guide on how to repair your trimmer feeding problems. It is best to replace the handle if it becomes clogged with dirt or is worn and does not come loose from the bolts on its own. But it will require a service call to fix. ego lawn trimmer I just failed today and is out of warranty.
my ego self propelled has quit, read all you posts. There are a million factors that can determine your repair time, not just a few but I will list some common ones. Never operate the machine while people, especially children, or pets are nearby. 
Lastly, align the retainer slots with the tabs on the spool base and press the retainer evenly down, ensuring that it snaps into place (Fig. Look for a picture of a phone on the box (see this video for details: https://www.youtube.com/watch?v=JtLkT5X4MQw ). So, now I ave to decide..give it another try or take my $$ and buy a Honda. To ensure safety and reliability, all repairs should be performed by a qualified service technician. When I complained about experience and service lead time, I was told my case would be escalated to which I received a confirmation email. Insert a small screwdriver or Allen key into the hole on the gearbox slightly above the trimmer head to remove it. (May be a break in the wire, but if its under warranty, you want them to fix it for you.). EGO STX3800 56 Volt Lithium-Ion Cordless Line Trimmer PRODUCT OVERVIEW READ ALL INSTRUCTIONS! B & C, any reverse xing will cause great danger! I pulled the mower out to do the back lawn today and, again, warp speed! M parts description see below: WARNING: Always remove the battery pack from the line trimmer during work breaks and after finishing work. They will refund this deposit to you if the work is covered under warranty (mine was). Exposure to fire or temperature above 100 C may cause explosion. It was picked up on the 11th, so I have a replacement mower and I hope it works longer. ego htx6500 hedge trimmer hta2000 Grass wraps around trimmer head and motor housing. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. The safety symbols and the explanations with them deserve your careful attention and understanding. BA1120E, BA1400, BA2240E, BA2800, BA3360, BA4200, BA1400T, BA2800T, BA4200T, BA5600T, Max. They are supposed to compensate me but well see. They checked out out while I was on hold then came back and said the were sending me out a new mower. Do not wear loose clothing or jewelry. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'noshhealthykitchen_com-large-mobile-banner-1','ezslot_7',113,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-noshhealthykitchen_com-large-mobile-banner-1-0')};When a string is wound in the opposite direction, it does not advance. This lever, located in the trimmer head, uses centrifugal force to pull out additional wire as the wire wears and locks in bolts while waiting for the wire to be released. Fully extended slow only. Dress properly. It was powering along fine, I released the handle and pivoted the mower to a new direction, and when I pushed it back in nothing happened. WARNING: Always wear gloves when mounting the guard or sharpen or replacing the blade. Then place the line ends through the two opposite notches in the spool (Fig. The sequence is as Fig. Your email address will not be published. Simply remove any dirt that may interfere with the operation to inspect and replace the housing. and it might be easier to fix than a full Self Propel unit failure. Im an elderly lady who thought the self propelled Ego mower would be ideal so I bought it last week. 
I have not contacted Customer Service yet as I bought my mower from Home Depot but since that time HD has quite selling Ego products and I see that Lowes is not selling this product. Always wear substantial footwear and long trousers while operating the machine. Also, the warranty manager at HD in Atlanta, GA., admitted that they need to find a better way to keep track of these when they ship them for repair! 
But I dont know this and did not know that these electric mowers would have these kind of problems. Tools in Action Well, like I said its either spinning full speed or (what sounds like) half speed. Make sure the guard is xed according to Fig. I concur that probably one of the three small conductor that go to the potentiometer is most likely broken someplace in the wiring harness and finding the sweet spot on the handle position allows for continuity to be restored in that conductor.
Question: Was this on an older mower with the green handle you have to push upward to start the self propel unit, or one of the newer Select cut ones that have the touch drive system? Follow all charging instructions and do not charge the battery pack or tool outside the temperature range specified in the instructions. Since I only use the speed control to get up a steep driveway, I didnt contact EGO Customer Service. No matter how expensive your trimmer is, it can sometimes cause issues and not advance correctly. May be used in conjunction with other symbols or pictographs. I dont need any more aggravation. NOTICE: Failure to wind the line in the direction indicated will cause the trimmer head to operate incorrectly. Use clean cloths to remove dirt, dust, oil, grease, etc. They said to call them so they could schedule the return pickup, which I did, and I left a message. I finished the lawn (with no worry about missing a blade of grass or if Id have to move the grass back in the bag). WARNING: Dress properly to reduce the risk of injury when operating this tool. 3rd Update: My self propel unit failed a 3rd time, but this time the replacement I got looks different, so I think I may have the new model now! Now the mower would run at the slowest speed and cut the grass fine but so slow it was driving me crazy. S & T parts description see below: NOTICE: Make sure that the tabs on the spool base snap into place or the spool will come out during operation. Thanks!! I had made sure the battery was fully charged etc. Simply remove the bumper cover and replace it with a new one to replace it. Loading the line plays a vital role in the bump feed issue as too thick can be stuck, and too thin can overheat when cut. I). Im sure that the service technicians work hard and do good work given the constraints they are under. The problem is not in the rheostat that is connected to the speed control knob, so where is the problem. I didnt want to get too crazy unsoldering the rheostat to check it because whats the point if I cant get parts. E), then insert the clamping block into the handle slot (Fig. Of course, you could also buy a cheap used gas mower and several gallons of gas for less than the $180 that I paid for lawn care service, and probably be able to resell it at almost the same price you paid when finished. F), mount the lock pole, lock them with the wing nut (Fig. Remove and inspect the impact cap to verify the springs condition and clean the housing. No gas, no filters, no oil changes, no spark plug, less noise, plenty of power, etc. I went out one day and went about starting it to mow the lawn for the first time this year. If it bogs down enough that it wont cut & doesnt speed itself up Ill see if I can get to that sensor you mentioned & try to clean it. Ensure that other people and pets remain at least 15m away from the line trimmer when it is in use. whenever the machine starts vibrating abnormally. lithium reload trimmer my ego self propel is stuck on high speed and wont adjust lower what can i do. I felt that this action would be ethically questionable, but after waiting five weeks for HD to repair my mower, my ethical resolve is beginning to weaken, and should the mower fail again, I will seriously consider this option. I dont like how this is going with this delay in even reaching customer service. To DetachDepress the battery-release button and pull the battery pack out as Fig. Inspect and maintain the machine regularly.
Is there a way to fix this issue so the wheel rolls again or a way to disengage the self propelled transmission thus the mower is just a push mower? I was to find out the next day that it had been lost in transit and that I was to be given a HD money card for the amount paid. T). This summer I am having the same grinding noise. ], Also, after talking with her I received an email from Ego that stated my case had been closed (this is the case associated with the phone call to Ego onlybut the wording of the message didnt inspire confidence.). Do not operate power tools in explosive atmospheres, such as in the presence of flammable liquids, gases or dust. We only charge $18.95 evaluation fee that is refunded if the tool is covered under warranty. Some trimmers include an automatic thread spool that is controlled by a lever. I took off the handle cover and a small spring jumped out at me. I did all the recommended lubrication, batterys (I have 2) both work in my other EGO products and both draw the same results in the mower. Too bad though because it really is a nice mower and better than gas. The battery pack is not attached to the line trimmer. wait for Ego cust. Is there a video or instructions as to how I can remove / disable the self propel motor and its driveshaft? A careless action can cause severe injury within a fraction of a second. By pressing it, you can insert a new lever. Any other use, for example edge trimming, is deemed to be a case of misuse. That is probably an issue with the handle based speed control lever, and not the self propel unit itself. So now I have to find someone to mow my yard in the meantime. hedge 8in I tried WD-40 on the connections. B). Fig. Stop the trimmer. Home EGO EGO ST1300E 56 Volt Lithium-Ion Cordless Line Trimmer User Manual, OPERATORS MANUAL56 VOLT LITHIUM-ION CORDLESS LINE TRIMMERMODEL NUMBER ST1300E. Out of the clear blue, I had the same problem come up today while mowing all of a sudden the mower would go so full speed and sometimes come back to the set point. WARNING: Only fix the front-assist handle in front of the soft sleeve on the shaft. Distractions can cause you to lose control. I bought a reconditioned Ego 21 self propelled 3 weeks ago I cannot get through to customer service because of the corona virus , the self propelled will only work on high speed no matter where I put the speed lever ( slow or fast ) can anyone help or should I just return the mower. What do I do for nine weeks? The use of attachments or accessories not recommended can result in serious personal injury. Properly maintained cutting tools with sharp cutting edges are less likely to bind and are easier to control. Many accidents are caused by poorly maintained power tools. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'noshhealthykitchen_com-large-leaderboard-2','ezslot_5',111,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-noshhealthykitchen_com-large-leaderboard-2-0')};The spool, lid, and spring are all housed in the trimmer head (and a lever on some models). norwood The line-cutting blade on the edge of the guard can dull over time. Either a broken wire somewhere in the handle or a problem with the speed control mechanism itself. Also, although I have a case # and documentation, my account is showing no cases when I log in. Its an additional and totally different sound than the normal operating whirling sound. I thought maybe the battery connection was faulty so I used electrical cleaner on the connection. Do not use in the rain or leave outdoors while it is raining. I am also a repair tech at the home depot, in Golden, Colorado, and while I am sure not all Home Depots do this, at my store, we dont agree with the policy of you authorizing $100 at the time of check in, so we cross that part out, and call everyone with the estimate before ordering any parts. Install a pre-wound spoolPress the two release tabs on the spool base and pull the spool retainer out (Fig. You cannot paste images directly. When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Some repairs can take as little as a single day, while others can take weeks or even months. Be aware of possible hazards even when the tool is not operating. 3 months old and self propel feature is out, and I cant even get anyone on the phone. So I suspect the wheels will work perfectly without the driveshaft at all, but you will have to disassemble things on your mower to find out for sure. If you are approached, stop the motor and cutting attachment immediately. I purchased my EGO LM2100SP in April 2018 and it ran perfectly until May 2019 when the speed control stuck on high.
So I had EGO on the phone and explained the issue AND the lack of repair issue I had at Home Depot. Keep cables away from the working area of the tool. READ OPERATORS MANUAL Residual risk!, RLV3150A1012/E User Guide [pdf]: RLV3150 Electronic Thermostat User Guide [pdf]: Electronic Thermostat Specifications Non-programmable Digital Line Volt Thermostat, HSA 56 Lightweight Battery Hedge Trimmer Instruction Manual , Vtech Cordless 1-line Hotel Phone CTM-A2415 User Manual - Optimized PDF Vtech Cordless 1-line Hotel Phone CTM-A2415 User. [It slowly ramps up power as the blade gets bogged down (I assume to maintain a consistent cutting speed) and then when it gets back to low grass it slowly winds down power back to a more economical level that keeps the blade going at its regular speed. Maintain power tools and accessories. Took mower to HD after continued failure to start (50 mile round trip) . telescopic pruning ego trimmer saw I had mine fail in September. Are you a worker at landscaping and frequently face problems with trimmer feeding?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'noshhealthykitchen_com-medrectangle-3','ezslot_1',107,'0','0'])};if(typeof __ez_fad_position != 'undefined'){__ez_fad_position('div-gpt-ad-noshhealthykitchen_com-medrectangle-3-0')}; How many times youve been interrupted in your work, and then you have to move the string manually? When not in use, store the machine out of the reach of children. So if some one doesnt want to go to process of fixing the self propell , they can use it till the cutting season over then send it off. I have always been a little skeptical of the rather extreme flexing of the wiring harness that has to occur when collapsing the handle. WARNING: Read all safety warnings, instructions, illustrations and specifications provided with this power tool. Warn the operator of the danger of blade thrust. M shown. WARNING: When servicing, use only identical replacement parts. remove the battery pack) before carrying out maintenance or cleaning work. Wipe off any moisture with a soft dry cloth. Post update: when I picked up my (not repaired) lawn mower, The console was not properly screwed back in and as a result of not noticing this right away, I lost at least one screw. Then check for balanced footing and a proper cutting distance without operator bending over. At a minimum, keep all children, bystanders and pets at least 15m away; there still may be risk to bystanders from thrown objects. I purchased mine in June of 2017, used it several times during the summer/early fall 2017 mowing season, pulled it out for the first mow of 2018 in early May, and noticed that the motor sounds a bit off, not sure how to describe the sound, but it seems to me like it needs some grease/oil in the gears, like theyre rusty or something. I did consider buying a second Ego mower (and keeping it), mostly as a way to purchase a second 7.5 Ah battery (it is almost as cheap to buy the battery and mower together as to buy just the battery, plus you get a hot spare mower). The declared vibration total value has been measured in accordance with a standard test method and may be used for comparing one tool with another; The declared vibration total value may also be used in a preliminary assessment of exposure. Something could obstruct the lid, preventing the line from continuing. We have a batting order that we must follow concerning all repairs in the store. The reason? String trimmer bump feed troubleshooting. I like my mower, it is much quieter than gas. Most HD Tool Rentals only have 1 repair technician. [After this update to the Ego community forum, April from EGO said that they were tracking the shipment and that the part should be arriving at the HD store within a few days. Loose clothes, jewelry or long hair can be caught in moving parts.
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