This was through the Williston North Dakota store. Kudos to Menards! Very awkward and uncomfortable. We thought HD was bad. We bought a washer from the Brooklyn Park Menards and it right away started making squeaking noises and then a horrible high pitch noise when it spins so we wanted to wait to see if it was just because it was new. When I asked if they would price match it the lady at customer service was rude and I sat in line for twenty minutes while other customers sat in line as well! I called and they said, "Yes, we have 3 sets" so I drove ~ 1 hour to get them. Issue #1 - Well the self tapping screws were garbage, every one of them, couldn't penetrate the steel. This time we ask them for delivery however only 6 are delivered. We value your privacy. Never shop there, Be the first one to find this review helpful. Door construction is also very poor. dishonest means. After reading the reviews, I now know why they sent the wrong. Ordered a bypass closet door that I found on their online site. Crazy! I will never shop Menards and stick with Lowe's and Home Depot. 
They could not give me money back only in store credit. He proceeded to push door into bed and damaged tailgate. All Rights Reserved.
In the meantime we have had a call from their installation contracting dept. So a week or 2 later I went to the Menards, closer to my home instead of the job site, New Baltimore, Michigan.
We just want to return the thing and get a different one!!! She smirked and replied, "Well sorry. We are at this moment at their mercy and they know it. I grabbed the item from my cart and sat it on the end platform of their checkout lane, That is when this supervisor/manager decided to have the last word by saying "Thanks for doing that, it saved me the work". Since Menards was holding our money hostage, we had no choice but to take the $50 loss, but this will be the last of our money that they will ever see. There is no phone number or email available to the customers that I could speak with. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 
We signed a contract in mid Marchmore. 
And second yes we used it because thats why we bought it not for it to just sit there!!! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. Now I will get the saw exchanged but my contractor business will be taken to elsewhere! His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off. I can count on 1 hand how many reviews I have left for a business but this one was so shocking, I just needed to take the time to share my experience. He clearly did not want to have any conversation with me and basically cut me off and I ended the conversation at this point. No thanks. There was a 30 something heavier ** guy that was also polite and tried to be helpful, there was a smaller ** woman working who walked right past me several times and I must have been invisible to her also. What a joke! to "I'm sorry I just can't help you", so when the guy from the hardware dept came to help me he had an attitude also because he had to get down a pallet of oil for me. So I argued they should give me an extra cap/or part of a cap to match 2', the paint repair kit, and a reimbursement for the 3 drills bit I had to buy for the self tapping screws.
So my jaw hits the ground and I go out to Port Huron. Just opened a track this morning and of course, one of the ends is missing. After 9 weeks and numerous phone calls to Small Engine Specialists, it was obvious they were't in a hurry to fix our merchandise, the warranty by this time had expired on the weed trimmer. We have absolutely no recourse but to grin and bear it. For more information about reviews on ConsumerAffairs.com please visit our This store just recently opened." Really? It is difficult to remove the glass and insert the net. At the time, the fact that the date promised was more than 90 days beyond the purchase date was not an issue. You could tell she love her job and knew what she was doing. Look the other reviews about this company. The location has 3 creeks flowing through it, with muddy, hilly terrain, with a 15' wide trail going back 1500'. Finally in utter frustration we head back to Menards and talk with the manager. We ordered all our house interior doors at Menards on 5/19. Please note: Many of my neighbors have storm doors and NONE of them have this problem.
Regardless, I put everything I had up and was done and it snowed 5 days later with the major temp drop. It might look nice, but something about it is junk and will cost more than its worth down the line. They are holding to the 90-day refund policy. Another false alarm since they had no clue as to the status of the doors and had not bothered to check. It's the principle here not the cash. It was $20 less. Had them delivered. The kit cost $69 shipped, upon arrival the ring that is supposed to connect the exist kit to the AC unit (critical) did not fit, was not the correct part. I just bought products at Menards. At 4:15 they finally arrived. Avoid this company like the plague.
Unfortunately, when I did arrive at the store within two weeks to pick up my order I was sent to three different places in the store before I was told it was not there and they had no way to get one because it was discontinued. Two of the three contractors at work made comments along the line that it did not surprise them one bit and have had multiple similar experiences so apparently this is more of a culture for some VS an isolated incident with a person that may have been having a bad day. We finally made it to the desk and the lady asked, "What can I do for you?" I have reached out to various Menards stores and was even advised by the Wixom store who I should talk with at the Warren store as he, (the Wixom associate) said he would reach out and was sure he could convince the Warren manager to do something for me. These guys wanted me to take the roof off and bring back the panels for inspection instead of looking at the ** pictures on my phone. Sorry Menards, but that is just plain and simple THEFT! The phone has big screen and extremely nice detailed pictures! I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Surprise surprise. We have now totally lost it. In May of 2018, a self propelled push lawn mower and a weed trimmer stopped working after the first use in the spring. That 9 miles to carry the materials in case anyone cares.
1st and last time with Menards. Disgusting!!! I got another one liner. 9 panels and some were dent gouges like from a machine, cause it was repetitive. My site location is 35 miles from my current location, meaning I drive a 70 miles each time to go there. The size was stated to be 18" X 18". This has been just a miserable experience. I called them and they reordered the door, it was wrong, too. Second load came with garage doors, but not enough soffit pieces or enough shingles. It is now going on 3 months of going back and forth with corporate through my BBB complaint. I asked for specific lighting from a Menards store (which they even have on their website). I am an Architect and it's normal that there maybe a day or 2 day or even a week delay but I have yet to see such gross delays. The product is poor, like sawdust. The rep said, "He's at lunch. This profile has not been claimed by the company. This Lawn Mower was already used. Next I go online, find the Menards guest service email and write this all up nicely Monday comes and I get a one liner that said, "Sir just return or exchange the item." We purchased a power washer. Paid for it and left. Menards return policy sucks. When we tried returning an excess panel ($200), we were told by the store manager that there was a 25% restocking fee because it was a "special order". It was 15 trips. I have exhausted myself trying to get somebody to help me but nobody will. Cashiers act like they are in high school. But it can get really noisy with the music sometimes which I do not like. Another kid whose face happened to touch the glass/knob had red burn marks on her face. I apologized to the people in line and expressed that this is poor customer service!!! No one other than the cashier who was nice said Hello and Thank you. After leaving I called back to the store and asked for Tyler to thank him for going above and beyond and also to let him know about the price discrepancy but he was out on his lunch break.
How can it be 7 days that gives you no time to even try it or anything. Most stores have management, (loosely used term) that is filled by people that are too young to know of or understand what good customer service is. Even worse is the fact that the glass and the storm door handle get so 'very' hot that it is a burn hazard. WORST, WORST, WORST customer service. I needed this roof to cover my skid steer and multiple attachment before winter came that was came in late August, to protect not just from the elements, but critters that love to make homes and food in the oddest of places. Their only response is that it, "Is out of our hands". I went to get a new one and that one cracked too. Adding a business to Yelp is always free. And we walked out. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. Copyright 2022 Consumers Unified LLC. (What big box store has no way to contact the main location directly? I only wish I had gone online to see all the negative feedback about them on the various websites. When they unloaded 168 $2000 garage door off they proceeded to walk on boxes as they unloaded so upon opening they were badly bowed and had scratches in paint. The only person that was genuinely nice and greeted me (and this was probably out of boredom) was the cashier.
So I'm a contractor, but this was for myself! They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. If ya want ya can return it or exchange it." Other than the ** guy, heavier ** guy (both of whom I initiated the conversation) and the cashier, probably 15-20+ employees walked right past me for well over an hour. I frankly don't know how they manage. Who does that?! Filled out accident report and they refused to pay the measly $200 it would have cost to fix Gonna lose a lot more than that because my family and I refuse to shop there anymore!!! Used the card at one of those print receipts computers to get my receipt and go make me complaints at the pro desk. We lined up our installers/carpenters to pick them up but were given only 6 doors. So 19 days after purchase we were at the same store shopping in Taylor MI (new store). I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! They just kept telling us they wouldnt give us a refund and to talk to the company we dont want to. When we try to return it, "SORRY BUT ONCE YOU PUT GAS IN IT, YOU CAN'T RETURN IT." While each store carries the Menards name, each store is basically independently owned and operated with inconsistent policies and procedures. They just had horrible customer service and no one even thought to try to figure out a way and the manager was so dismissive and rude too!!! Nobody could definitively tell us the status of the doors. First load of materials came and not only were all the studs the wrong length, but garage doors were not included. Sales manager don't know whats happening in receiving and the manager has no grip over anything. Ebony did some checking and said the price that rang up must be correct and I explained again that I just spoke to Tyler less than 5 minutes ago and asked her to contact him to verify. What are they hiding from? I am a contractor and meet new people every day and you can be sure that every chance I get I will tell my tale! Now I get to take yet another trip back to Menards to get rid of this garbage. This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run. I purchased this high(est) end Larson's storm door from Menards. The door traps so much heat in summer (and winter) that the molding on my steel door window has warped in 6 months and the paint has faded (see picture). It's a 20 acre lot, front of the lot nearest the road has a wetland section and the back in regular land. The store employees claim they also dont have direct phone contact with the main office either!). Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS. Please keep in mind I made a 15' wide path, so nothing scratched this roof. Finally he gets to me and I tell him all the same information and he tells me I need to go to the Menards where I purchased the roof at, cause there was nothing he could do. Issue #2 - Some of the panels and numerous scratches on them, so I had to dig through the pile to see how many. I am wondering why they did not see or check the number of the item. So I had to run out and get a special drill bit and drill every hole. Menards is worse. When talking about this with various local Menards stores, I was given different ways to deal with the problem. They acted like they were annoyed with me, or like I was "up to something" or trying to pull one over on them. Menards has lost me as a customer at all of their local locations as a result of the incompetence, lies and misrepresentations provided from their various stores. So that means its 3000' for a round trip to carry one item to where my construction site is. I proceeded to go into the store and tell the manager the problem. If this keeps on I don't see how they are going to survive amongst their competitors. None of those doors are 'Larson' brand! A link has directed you to this review. There is not good management of employees here to give good customer service. No one to help me, middle of the woods, and now I'm super pressed for time because in a week there's suppose to be snow and a major temp drop. The framework was up in July for the building and have been waiting for the roof to come in since then. When the door arrived, Menards replaced it with a cheaper door, about half the price I paid.
I replied and let them know that he needs to read fine print as I can't return it. A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18. It arrived and measured.
Menards told me to submit an installation Complaint Form to their corporate office. Their corporate office in Wisconsin has no way to communicate with them to express concerns or complaints. Today we come to know that the remaining doors will not be delivered until 6/21 a full week after what was a definitive deadline. I brought them both back and they would only give me store credit, no refund.
We had previously stopped shopping there, after they repeatedly carried no inventory of sale items on the first day of the sale.
I do not understand how any big box store can function with no email, fax capability or corporate phone number us to reach a customer service or customer care department. Bottom line I could've saved a small fortune and bought the plain jane steel roof screws and save myself from buying the drill bit. I spent very little time in the store that was pretty well lit with a beautiful view. I said, "Just a simple price adjustment please." So no notification for several months and I call every 2 weeks, till late in October I was told it has been sitting at Menards for about a month. Since they were so inexpensive I figured I would get them so my trip was not a total waste of time. This is a review for a pool & hot tub service business near 14975 Lincoln Ave, Dolton, IL 60419: "Bought a hose to connect sand filter to pool return. They told me that sounded fair and then said they wanted me to pay for it!?! I wanted it delivered because of having no way to haul. Well start sending you the news you need delivered straight to you. So I carried all the roof (3 pieces at a time) from my covered van through the woods, through the creeks cold current, through mud, up hills, to where it needed to be. Once that store closed, we decided to try the new store in the area. As one could imagine, I will be spending a lot of money but definitely NOT with Menards. I purchased 2 pallets of wood fuel pellets (100 Bags) from Cuyahoga Falls Menards. Buyer beware unless you are willing to go through extreme grief and aggravation. I usually go to Menards Men Falls, Wisc. So I tried to return it since the ad never started that. Additionally, I have purchased multiple "Patriot Lighting" items from Menards. GET YOUR STUFF TOGETHER!! We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store.
First and last time dealing with Menards. So we drove home and came all the way back same day on a Saturday afternoon. I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. They were promised between 7 am - 12 pm. As we enter the store we are in a line (one of two) about 10 people deep at cust service and returns. I want to return this but Menards customer service (Wixom, MI) is miserable. I can't help you.". Therefore it is not actually that size. MENARDS IS CORRUPT, THEY ARE LOSERS. What can you do. Excuses have ranged from bad workmanship and returns to shipping issues. I called Menards to find out where to take them to be fixed. The bypass door was only $163.00. I did go back to the paint department at the end of my journey, I saw a few garage floor epoxy kits on clearance for a very nice price, so I picked up two of them. Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work". Go to Home Depot. Ordered a plastic dome shaped grate for a drain in my yard. I ordered it.
I said, "It's not on the receipt and two of your employees here said 30 days We just drove home and back again to clear this up based on your employees' direction." I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night. So I said, "You have to be kidding me. If not obvious, I will no longer be shopping at Menards, but will not stop my complaint until Menards rectifies the situation. This form, the requested pictures, the receipt, an estimate showing the cost of the reinstallation all had to be sent to their main office in Wisconsin via snail mail. Since this is lighting, I don't feel safe putting any of these lights in my home. I asked that same ** guy if there was a way they could add some black paint to them and he said no, but did try to offer some advice. I'm sticking to Lowe's. Menards stood behind the warranty/took the merchandise that didn't work & replaced it with new merchandise.
See reviews below to learn more or submit your own review. Since they have redone that store the people they hire just plain SUCK. I recently purchased a home and it needs a lot of work. The delivery is very very late. We were assured that the doors would arrive in a weeks time and that text message would follow apprising us of the delivery. Well after standing there in line for 30 minutes, I get someone and end up asking for the manager, because it was obvious he was clueless. Tell us about your project and get help from sponsored businesses. Now I ask the clerk if he is kidding, he says no his manager has made this a requirement. Won't be going back there.". Unsubscribe easily.
His only response is that it was out of his hands and he didn't know the whereabouts of the doors.
Soon thereafter, I get a letter from American Standard the manufacturer of the toilets telling me that their warranty does not cover installations and as a customer courtesy they were going to send me a $25 Menards gift card. I mean seriously, these people are freaking idiots and what the hell good is the warranty to the roof, if I'm paying for the repairs and doing them??? We were told to deal with one of his salesman. Seriously, NOT ONE!
We are sad as we love shopping there. When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect. A kid visiting my house yelled in pain when she tried to open the door. I was super angry because even though I showed them the website they still wouldnt price match it! Their record keeping is awful. I ended up ordering it from another company. Builder had to order shingles locally at additional expense to us. This door is a lemon, an accident waiting to happen. This is the worst. Hose cracked within 24 hours. Then 2 days later they decide to "try" it - it was fine in and out. They told me that the truck was just leaving and should be there shortly. As I previously mentioned I spoke with different stores stating different things EXCEPT consistent information stating that the extent of their obligation is to replace the item. The female that I asked for help used every excuse to not help me, ranging from "it's not my dept." Now the latest excuse is that MasterCraft (the manufacturer) have run out of raw material. Then, he pulled hismore, Serving Johnsburg and the Surrounding Area, company to renovate our pool which serves our 491 unit community.
Unfortunately, the items keep getting poorer in quality and the people working there know nothing about what they are selling or what is in their store. There was no persuading him that this was not appropriate and the salesman denied ever telling us that the items were returnable. I will shop anywhere BUT Menards going forward. She said it was self-check. He finally assured us that all doors would arrive by 6/15. I asked the young tall ** guy in the department, and although he was polite and tried to help, all he did was the same thing I could have done, read and examined all the products to see what the labels said! Unsubscribe at any time. Menards on 6-15 today and the customer service was horrible.
She said, "Yeah 30 days is our policy." So my better half piped up and asked for a manager. Now I am in my Sunday clothes as I drove from church in a neighboring town to do business with Menards.
Some popular services for pool & hot tub service include: What are people saying about pool & hot tub service services near 14975 Lincoln Ave, Dolton, IL 60419? I wrote Ray back and told "Ray" we again want a manager and how this is not good business. Website showed a picture and a description stating shape, size, material item was made of and price.
Its location on this page may change next time you visit. I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil. This was done and a replacement was provided. Unfortunately, I had to buy one more piece of this garbage (for lack of other options locally). This should be illegal. I spent well over an hour inside the store, walking from aisle to aisle, looking up at the tops, down and the floor displays, writing stuff down, and generally looking inquisitively. This was in mid-July. Menards has seen the last of us as a customer, due to their unethical practices. Here are in mid-September and missing soffit pieces and garage door extensions still have not shown up to allow builder to finish project. When I spoke with the manager on the floor about this she had a crappy attitude also. I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw. I asked why that was not an option provided to me and was told that they dont provide this service. He'll be with me in a few minutes. $100.00 for delivery. I hope Amazon takes them out. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. Will never set foot in a Menards store. I had to wait on hold over 30 minutes to get to talk to a person there. I went to getmore, Serving Country Club Hills and the Surrounding Area, Had a pool heater installed by Sundown. Went to the store Wichita, Kansas on Maize road. After another few days we were blessed with one only one more door. The two employees who came to trench line could not getmore, $$$$Hot Tub & Pool, Pool & Hot Tub Service, Pool Cleaners, Serving Orland Park and the Surrounding Area, We had called them three times within two weeks to service our 7 year old heater which we boughtmore, not a big deal). I attempted to have a conversation with him and he did not seem interested in helping me in any way. I am not sure I will ever get my money credited back. NOT ONE worthless customer service person asked me if I needed any help or even acknowledged I existed in their world! I took saw back in and proceeded to pick up about $300 worth of electrical supplies and a different saw.
Apparently the computer records were not updated they tell us now. After several emails to customer service I am told it is made to fit into a catch basin with an 18 X 18 opening. first since they always have what I need in basic hardware. The removal and the reinstallation of the replacement cost me $120. But I'm sitting here looking at some of these screws that are also suppose to be speckled, and few had speckles and most were just a sold color and maybe 1 spec.
It is TOTAL GARBAGE!!
What are some popular services for pool & hot tub service? I also had other valuable equipment I needed covered as well. Good service and conversation about our pool and current issues. Our content is intended to be used for general information purposes only. We made several calls to Menards to no avail. Had I known that this could be fixed by painting I would have done that.
The representative there told me that this was the maximum compensation that they would provide. 24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this."
We found the item Tyler previously looked up and gave me a price on rang up 4X more than what he told me so she called over her supervisor/manager named Ebony. Sign up to receive our free weekly newsletter. They are a huge store with lots of goods but they lack the most important item in their store and that's a heart. Had I known that not only could Menards NOT DELIVER on their promise but that they did not have the courtesy to notify me of that BEFORE THE 90 DAYS, I would have indeed requested a refund within the deadline. I expected to pick the item up after the date it was promised to be in. I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. All because of one rude woman that made a customer feel like her investigating a price discrepancy was a major inconvenience and felt the need to end the experience with a snide comment almost to get the last word in and show me she wasn't going to do something she didn't want to do. She was very informed and very patient. I will never again put money into this business! Additionally, garage door openers did not include extensions needed for the doors. Adult guests have been caught by surprise at the temperature of the glass and knob i.e. They would spin spin spin and never tap. So manager tells me TY for my patience.
Great value - Easily found a game for $4 there and it was $8 at Walmart. I had no other choice. They don't care. (Why then would that have been a suggestion after the fact)? What is most frustrating and infuriating is the total lack of responsibility, accountability or any remorse from managers or asst.
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