We are sorry that your water requires so much equipment to treat it but that is what is required to give you clean water. Model NS6 contains more softening media and serves a 4-6 bathroom house. However it was determined later that the iron was masking a bigger issue in your water, tannins. I bought Pelican model PSE-1800P, the Pelican Whole House Filter & Water Softener Alternative system in January 2016 and have enjoyed great tasting, i.e. 2 fresh, new tanks never used and Pelican will not even exchange them. They were ready to assist me in every glitch and issue I had. It does, however, reduce the amount of heavy cleaning you need to do to remove these spots and will eliminate hard water scale in your pipes and appliances. We will have someone from our team reach out to you to discuss. So I stand by my original review. softener lifespan Hello Dave,We are sorry to hear your experience with UPS. softeners softener Calcium and magnesium stick to the inside of pipes, forming limescale. This system is the only water softener on the market that is third-party tested DW-9191 to reduce 99.6% of scale buildup. Salt-based water softeners typically remove minerals from the water, specifically calcium and magnesium, in order to reduce water hardness. Since the sediment filter is first in line before your softener and water filter sediment from the prefilter would not have made it past both tanks and into your water heater. But our water still smells like chlorine. Systems require no electricity to operate, and theyre virtually maintenance-free. I was charged for the filters but they never arrived. Contact Us Unlike salt-based systems, the NaturSoft produces no wastewater and uses no electricity, so proximity to a drain and power source is not required. We needed a filtration system for our well. This is a perfect solution since these minerals include health benefits. We did recommend you add filtration since you are on City water to deal with the chlorine.Please let us know if you have any additional questions or need additional information on a water filtration system. Learn about water filters, treatment techniques and purification methods. No more bottled water! *The representative highlighted his email. Instead of keeping a customer for life, they would rather not take a return of unused/unopened productand lose a customerforever.
However, they were charged around $800 just on import duties to Canada alone! But what sets it apart from competitors is the low cost of ownership. 263 Huntington Ave, Unit B. Pentair Pelicans NaturSoft system, known as Americas #1 water softener alternative, differs from traditional water softeners in many ways. Tested DW-9191 to reduce 99.6% of scale buildup. Less than two square feet of horizontal space is all you need. I dont like using the chemical injector- which is putting bleach into the system to change the chemical make up to remove the hardness of the water, and then it supposedly filters the chlorine out. I asked for them to replace the tank, but they insisted on charging me $120, and it STILL is useless. Sorry, keep hitting enter.a tank that can deal with clorine and cloramines( 2m 56s ) Pelican: City or well water? Companies can ask for reviews via automatic invitations. However, this system neutralizes these minerals rather than removing them. Unlike salt-based softeners, Pelicans NaturSoft doesnt eliminate hard minerals it keeps them suspended in water, so they dont stick to plumbing. I purchased replacement filters for my Pelican under the sink water filtration system. If you have additional questions on your test results please feel free to contact our technical support team. Dear WPushaw,We are sorry to hear you felt your water test was not completed timely.
Q: How often must the sediment filter be changed? Due to restrictions in place at the time by local cities, staffing and processing of returns was taking longer than expected. Model NS6 is 11 inches wide with the following dimensions: 21x 19 x 59.5 inches. Capacity is limitless as long as you purchase the right size unit. 
A salt-based water softener system can do the trick by removing most hard minerals. Join our 500,000+ community to get our "everything home" newsletter with the latest product news, gear reviews, and buying guides! Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution. Here are 8 tips for writing great reviews. Sales guy said he would leave a message for customer service to contact me. Required fields are marked *, The Best Place To Learn About Water Filters & Treatment. I guess you did not charge for the additional equipment for the tannins after you realized your mistake. NaturSoft products are NSF/ANSI Standard 42 and 61 certified for safety, and its the only water softener alternative thats independently tested and proven to be greater than 99-percent effective. Systems are integrated into the main water line and serve every outlet in your home. I explained to the sales guy what happened and asked if they were having phone issues. Hello Alexis,All reviews on TrustPilot are verified by that team and are real reviews. Capacity refers to how much water softeners can treat before their media is depleted most have a maximum gallon capacity, but not the Pelican. Seems like the norm nowadays. If you want to protect your appliances without going broke, the NaturSoft is the best whole house water softener alternative for both performance and value. Worst customer service. 150 0 obj
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So as much as I love the products, I absolutely CANNOT recommend them if you live in Canada. softeners softener aquasana natursoft systems unbiased Again, I highly suggest you stay away from Pelican if you care about customer service, professionalism, being treated with politeness and respect, or if you value your time and energy. Pelican Water came to my house today to check the quality of my water. Ouch! The Pelican NaturSoft Water Softener Alternative is loaded with features! Experts estimate salt-based softening systems waste more than two billion gallons of clean water globally each year they take an ecological toll. Replacing media in look-alikes can cost up to $1000 every few years. I feel relax whenever i drink the pelican water. And when the solution gets low, the water smells like chlorine really bad. Your warranty covers your product functioning but not labor costs for service calls. Even then, they refused to look at or repair the hot water heater. It'll be the best decision you'll make all year. Some sand and sediment fell into the system while he was working on it. What Comes with the Pelican NaturSoft Water Softener Alternative? No-one would return my emails, incorrect info on first call, second call better but still no answer to emails. I'll give you 3 examples:1) The water was bothering my skin. You can order this system for 1-3 bathrooms (Model NS3) or 4-6 bathrooms (Model NS6). I dont trust it and theres no way to feel safe because this company is in Fl and we live in MI. I had to also order for other friends who had bought a carbon filter at the same time we did because they live in the country and only have a P.O. You should study a little bit about your own products before answering complaints.Buying your product was a very expensive mistake. Review Process Salt-based water softeners use resin to capture calcium and magnesium. Terrible, terrible high priced service!! We will have someone from our technical support team reach out to you to walk you through the proper setup for your system. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The resin and iron media inside both tanks are good for 10+ years when properly maintained, not every few years. I called multiple times. water pelican filter iron manganese pelicanwater operating pressure dimensions Hello,We are sorry to hear you are unhappy with your system purchased in 2017. If you make the mistake we made and go with this company, make absolutely certain you have an installer lined up in advance.Updated review to address Pelican's response:As Pelican noted in the response to my review, they tried to sell us more equipment in order to meet the GPM restriction and run two systems in parallel. softener 
We also show that you were not charged for the additional equipment you needed to resolve your water concerns. Since systems are salt-free, brine tanks arent necessary. Im not happy with our product . It features a 15 GPM flow rate with a 25-80 PSI operating pressure and a 36-120 F operating temperature. To remove Tannins your only option is a salt based system. That system alone shouldn't be used when you have iron as well, thus why you have chlorine and a salt system to treat your water. Replacing a $22 prefilter replacement once or twice per year is all the maintenance it will ever need the softening granules are good for life. As it builds, it limits the flow of water to appliances and corrodes sensitive parts. A: The sediment filter removes large particles of dirt and rust that can impact system performance. So I tried pushing 1 for sales instead and my call was answered promptly. But the biggest issue was the hardness level and all I was offered was a discount on a new system. You did not purchase a softener at all.
We did recommend you contact the plumber who installed your water heater. 
You did a self install on your system and it was not installed by our company. softener pelicanwater dealers filtration However, our installer wouldn't take on that liability in case one system had an issue at a time when the sprinklers needed full flow. When you recently called they tried to offer you a solution that would resolve the flow problem without you having to spend a higher amount of money on a custom high flow system. 
Water spotting (when you let water dry on a surface) will still remain and are not considered hard water scale. hb```f!b`0p\`HX90bFMAR20f`bV7i. ` F
This clogged our water heater, so that only a trickle came out when warm/hot water was on. Box which Pentair doesn't deliver to, so I ordered two replacement media kits. Even better, the Natursoft granules never need to be replaced! clean and fresh, water since then. Systems consist of a sediment prefilter and a single tank with softening media. 
Pelicans NaturSoft works differently and requires no regeneration. Another cool perk is that when you use soap, you will notice a better lather with less soap and shampoo, ensuring a cleaner feel. Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they havent been clear in telling us what to do if it has been held up in Customs. This is NOT true, and you get to find that out after you have spent several thousand dollars.Pelican came to our house, tested the water and suggested a $5k plus system. Your initial water test also did not show tannins. 
How can you avoid the cost and inconvenience of breakdowns? We still need to buy bottled water.The elements inside the stainless steel filters will have to be changed in a few years, wether I wax the sleeves or not. Choosing the best water softener system comes down to evaluating its features. very accomodating also. Not a good tank. I don't think they even reador at the very least, understood the content. However, Pelican Water Systems provides an excellent limited lifetime warranty. You cannot rely on their salesman to sell you anything you can use. pelican softener psf 1w In fact, the satisfaction of my wife and I led to friends of ours recently ordering this very same system. kinetico softener s250 hxwxd The technician's name was Roy Moore. Here is a copy of that chat in case you need it.Chat Started: Wednesday, July 25, 2018, 15:43:34 (-0400)Chat Origin: Sales Skill RoutingAgent *****( 28s ) Visitor: Hello,( 43s ) Visitor: Looking for a system to do the following:( 1m 33s ) Visitor: 1. have extremely hard water - need scale reduced on surfaces, pipes and in water heater( 2m 47s ) Pelican: Ok( 2m 49s ) Visitor: 2. 
hbbd```b``"4LzHV+D0) householdmag pelican Customers claim the installation is simple, and the detailed user installation guide is easy to understand. If you would like someone to come out and service our system that you purchased, you can contact our service team to schedule a service call, which is $89.Your system is functioning as designed and without issue. Think twice and do your homework. Water pressure and temperature were not an issue before the technician came out and they were an issue almost immediately after he left. We see that someone from our technical support team has reached out and explained the system and that your system is preventing hard water scale on your plumbing. I am super unhappy and feel like we wasted $5000 and we cant do anything about it. Boston, MA. Noticeable reduction in chlorine smell, which was our main issue. We are sorry to hear you are unhappy with your well system purchased in 2019. We also noted on the test results that lack of proper paperwork completion also lead to potential estimates in some results due to lack of date and time of when sample was taken. 184 0 obj
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With this package, you will receive the Sediment pre-filter system (and mounting hardware), the preloaded NaturSoft system, a bypass valve and 1 fittings, and the users installation guide. HORRIBLE.#Cantsoftenthisblow #BBB, Hello Robin,We are sorry to hear about your experience and would like to address your concerns. This softener can handle water hardness level of 75 GPG (grains per gallon of hardness), which is impressive considering the average salt-free conditioner can only handle a maximum hardness level of 25 GPG. In addition, he was the only local contractor (out of 8 that we tried) who actually indicated he could/would install the original system until running into the sprinkler flow problem. 
One of the best parts about this system is its easy installation and low-maintenance thereafter. This is unacceptable. 
If the iron or tannins isn't being removed with your current system we would be happy to have someone from tech support reach out and review your installation or you can schedule a service visit to your home. 02115, About Us systems filtration softener pc600 natursoft pentair householdmag pelicanwater
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